Privacy Policy

Last updated: January 2026

📋1. Applicability & Scope

Who We Are

VitaZone is operated by Taralearkar Ventures Pvt Ltd, a company incorporated under the Companies Act, 2013, with its registered office at C/o. Vishal Taralekar, Vita – 415 311, Tal – Khanapur, Dist – Sangli, Maharashtra, India.

What This Policy Covers

This Privacy Policy applies to information collected through:

• The VitaZone mobile application (Android and iOS)
• The VitaZone website (vitazone.co.in)
• Email, SMS, and other electronic communications with us
• Your interactions with our customer support
• Your use of any VitaZone features or services

What This Policy Does NOT Cover

Age Requirement

You must be at least 18 years of age to use VitaZone. By using our Services, you represent and warrant that you meet this age requirement or have express permission from a parent or legal guardian.

📝2. Information We Collect

We collect several types of information from and about users of VitaZone:

Personal Information

Information that identifies you as an individual or relates to an identifiable individual:

• Account Information: Name, email address, phone number, delivery address(es), password, date of birth, profile picture
• Identity Verification: Government-issued ID information (if required for certain services)
• Payment Information: Credit/debit card details, UPI ID, digital wallet information, billing address
• Order Information: Order history, purchase details, transaction records, delivery preferences
• Communication Data: Messages, reviews, ratings, customer support inquiries, feedback

Device & Technical Information

Information about your device and how you interact with VitaZone:

• Device Details: Device type, model, operating system, unique device identifiers (UDID, IMEI, Android ID, IDFA)
• Network Information: IP address, mobile network operator, connection type, signal strength
• App Usage Data: Features used, pages viewed, time spent, search queries, clicks, actions taken
• Performance Data: Crash reports, error logs, app performance metrics

Location Information

User-Generated Content

Content you create and share on VitaZone:

• Product reviews and ratings
• Photos of products or deliveries
• Comments and feedback
• Lists and favorites
• Social interactions (following sellers, sharing items)

Third-Party Information

Information we receive from other sources:

• Social Media: If you log in via Facebook, Google, or other platforms, we receive basic profile information you authorize them to share
• Partner Sellers: Order confirmations, fulfillment status, and transaction details
• Payment Processors: Payment confirmation and transaction status
• Marketing Partners: Analytics and attribution data (subject to privacy controls)

🔍3. How We Collect Information

Information You Provide Directly

We collect information when you:

• Create an account or update your profile
• Place an order or make a purchase
• Add or update delivery addresses
• Contact customer support
• Write reviews or provide feedback
• Participate in surveys, promotions, or contests
• Communicate with sellers or delivery personnel through the app

Information Collected Automatically

When you use VitaZone, we automatically collect:

• Usage Data: Features accessed, time spent, navigation patterns, search history
• Device Data: Device type, OS version, app version, device settings
• Location Data: Real-time GPS coordinates (if location services enabled)
• Performance Data: App crashes, loading times, errors encountered

Cookies & Similar Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our Services
• Personalize content and advertisements
• Measure marketing campaign effectiveness
• Improve platform performance and security

Information from Third Parties

We may receive information about you from:

• Social media platforms (when you connect your account)
• Payment service providers
• Analytics providers
• Marketing partners
• Publicly available sources

⚙️4. How We Use Your Information

We use the information we collect for the following purposes:

Core Service Delivery

• Processing and fulfilling your orders
• Facilitating delivery to your specified address
• Managing your account and preferences
• Processing payments and preventing fraud
• Providing customer support and resolving disputes
• Sending order confirmations, updates, and delivery notifications

Platform Improvement & Personalization

• Understanding user behavior and preferences
• Personalizing your experience (recommended products, sellers)
• Improving app functionality and user interface
• Developing new features and services
• Conducting research and analytics
• Testing new features and technologies

Marketing & Communications

• Sending promotional offers, discounts, and special deals
• Notifying you about new products or sellers
• Conducting surveys and gathering feedback
• Running contests, sweepstakes, and loyalty programs
• Sending newsletters (if you opt-in)

Safety, Security & Legal Compliance

• Detecting and preventing fraud, abuse, and security threats
• Enforcing our Terms of Service and other policies
• Investigating complaints and resolving disputes
• Complying with legal obligations and government requests
• Protecting our rights, property, and safety
• Responding to legal process (court orders, subpoenas, etc.)

Analytics & Advertising

• Analyzing usage patterns and trends
• Measuring advertising effectiveness
• Showing you relevant advertisements (on VitaZone and third-party platforms)
• Understanding customer acquisition and retention

🔗5. How We Share Your Information

We share your personal information in the following circumstances:

With Partner Sellers

When you place an order, we share necessary information with the seller to fulfill your order:

• Your name and phone number (for order confirmation)
• Delivery address
• Order details (items, quantities, special instructions)
• Payment confirmation status

With Our Delivery Team

Our delivery personnel (Taralearkar Ventures employees) receive:

• Your name and phone number (for delivery coordination)
• Delivery address and location coordinates
• Order contents (for verification)

With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processors: To process transactions securely (PCI-compliant gateways)
• Cloud Hosting: To store data and host our platform infrastructure
• Analytics Providers: To understand usage and improve services (Google Analytics, etc.)
• Communication Services: To send emails, SMS, and push notifications
• Customer Support Tools: To provide efficient support services
• Security Services: For fraud detection and prevention

For Legal & Safety Reasons

We may disclose your information:

• To comply with laws, regulations, or legal processes
• In response to government or law enforcement requests
• To enforce our Terms of Service or investigate violations
• To protect our rights, property, or safety
• To protect the rights and safety of our users or the public
• In connection with fraud prevention or security investigations

Business Transfers

If VitaZone is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity. We will notify you of any such change and provide choices regarding your information.

With Your Consent

We may share your information with third parties when you explicitly consent or direct us to do so (e.g., sharing your order with a friend).

Aggregated & De-Identified Data

🍪6. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit websites or use apps. They help us remember your preferences, understand how you use our Services, and improve your experience.

Types of Cookies We Use

Essential Cookies

Required for basic functionality:

• Authentication and account management
• Shopping cart and order processing
• Security and fraud prevention
• Load balancing and performance

Functional Cookies

Enhance your experience:

• Remember your preferences (language, location)
• Recognize you when you return
• Provide personalized content

Analytics Cookies

Help us understand usage:

• Track pages visited and features used
• Measure time spent on pages
• Identify popular content
• Detect technical issues

Advertising Cookies

Used for targeted marketing:

• Show relevant advertisements
• Measure ad campaign effectiveness
• Limit ad frequency
• Understand conversion attribution

Managing Cookies

🔒7. Data Storage & Security

Where We Store Data

Your personal information is stored on secure servers located in India. We may also use third-party cloud service providers (with servers in or outside India) who are contractually bound to protect your data.

How We Protect Your Data

We implement industry-standard security measures to protect your information:

• Encryption: Data transmitted over networks is encrypted using SSL/TLS protocols
• Access Controls: Strict access controls and authentication requirements for employees
• Secure Storage: Encrypted databases and secure file storage systems
• Regular Audits: Security assessments and vulnerability testing
• PCI Compliance: Payment data handled by PCI-DSS compliant processors
• Monitoring: 24/7 monitoring for suspicious activity and security threats

Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations (tax, accounting, regulatory)
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (e.g., preventing fraud, resolving disputes).

⚖️8. Your Rights & Choices

Access & Correction

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Portability: Receive your data in a structured, commonly used format (where technically feasible)

You can access and update most information directly through the VitaZone app settings.

Account Deletion

You can request account deletion at any time:

• Through the app: Settings → Profile → Delete Account
• Email us at: hello@vitazone.co.in with the subject "Account Deletion Request"

Communication Preferences

You can control communications from VitaZone:

• Marketing Emails: Click "Unsubscribe" or adjust settings in the app
• Push Notifications: Disable in app settings or device settings
• SMS Messages: Reply "STOP" or contact us to opt-out

Note: You cannot opt out of essential service communications (order confirmations, account security alerts, policy updates).

Location Services

You can control location access:

• Disable Location: Turn off location services in device settings (may limit functionality)
• Adjust Permissions: Allow location only while using the app (iOS/Android settings)

Advertising Choices

To limit personalized advertising:

• Android: Settings → Google → Ads → Opt out of Ads Personalization
• iOS: Settings → Privacy → Advertising → Limit Ad Tracking
• Web: Visit Google Ads Settings or use browser privacy controls

👶9. Children's Privacy

If you are a parent or legal guardian and believe your child has provided us with personal information without your consent:

• Contact us immediately at hello@vitazone.co.in
• We will investigate and delete the information promptly
• We will terminate the account if created by a minor

If you are under 18, do not:

• Create an account or use VitaZone Services
• Provide any personal information through the platform
• Make purchases or place orders

🔗10. Third-Party Links & Services

External Links

VitaZone may contain links to third-party websites, social media platforms, or services. These external sites are not operated by us and have their own privacy policies.

Social Media Integration

If you connect your VitaZone account with social media (Facebook, Google, etc.):

• We receive basic profile information based on your privacy settings
• The social media platform may track your VitaZone usage
• Your social media provider's privacy policy governs their data practices
• You can disconnect social media accounts at any time in app settings

Payment Processors

Payment transactions are processed by third-party payment gateways:

• We do not store full credit/debit card details on our servers
• Payment processors are PCI-DSS compliant
• Payment data is subject to the processor's privacy policy

🔄11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our data practices
• New features or services
• Legal or regulatory requirements
• Technological improvements

How We Notify You

When we make material changes:

• We will update the "Last updated" date at the top of this page
• We may send you an email notification
• We may display an in-app notification
• For significant changes, we may require you to review and accept the updated policy

Your Acceptance

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

📧12. Contact Us